On Windows
Open the Fitbit app. It's the app that has a blue logo with dots in the shape of a diamond. Download Fitbit Connect from the Windows Store, if you have not already done so. Setup your Fitbit tracker if you have not already done so. Log in with the email address and password associated with your Fitbit account if you have not already done so.
Click the Dashboard tab. It's located at the top-left corner of the app and has an image of the Fitbit logo. The logo has a number of dots in the shape of a diamond.
Click the image of your Fitbit. At the top of the app, there should be an image of your Fitbit model and the battery life. Clicking this button will display the model and a refresh button in a pulldown menu.
Click the Windows Update = Windows button. It's the button that has two arrows in the shape of a circle. This will sync your Fitbit.
On Mac
Open the Fitbit Connect app. It's the app with the blue image that has a number of dots in the shape of a diamond. Download Fitbit Connect if you have not already done so. Setup your Fitbit tracker, if you haven't already done so.
Log in, if prompted. If you are asked to do so, sign in with the email address and password associated with your Fitbit account.
Click Sync Now. It's the blue button with two arrows in the shape of a circle.
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