A crash course in office etiquette

Mumbai:You will recognise this guy because he's (or she) present in almost every office. Everytime he uses the phone, you end up typing the same word 10 times till he finishes the entire conversation, thanks to his loud voice.

True, you can ignore him but you won't be able to concentrate and so your time is wasted too. Etiquette and manners at workplace are about putting others before you and treating them with respect and courtesy in all our actions.

A friend had once mentioned how a colleague of his screamed from his mouthpiece while taking an interview of a huge cricket celebrity that his boss had quipped "If Karachi-India talks are on at this pitch, can I use the phone?"

This anecdote is not an isolated case.

It’s a common practice in the workplace to use high decibels when using the phone, in most cases deliberately (to catch the boss’s attention towards your zealous self) and in some cases unintentionally but habitually, which in any case disrupts the work environment momentarily and is a total violation of office etiquette.

Another familiar workplace irritant is the constant complainer. The complaints are usually about the person’s kids, health, work, maids and yes, the boss.

The control freak is yet another nuisance at the workplace. This writer had the misfortune of working with one such 'creature,' who would bring the whole building down, even if the task of monitoring toilet paper every morning was given to somebody else!

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Then there is the snake variety, who sucks up to the boss at your cost and you end up getting the short-end of the stick at every meeting. Your promotions and increments would come, so it becomes difficult to quit but you can never warm up to your boss.

There is, however, one virus, which generally flouts all office etiquette and yet gets enough space to thrive in an organization. That's gossip and the employee (she or he) will offer a free orientation course on who’s sleeping with whom and other conspiracy theories.

And boy, you would have to be born in Mars to ignore such people.

The new and improved irritants are of course the mail versions. E-mail etiquette is proudly flouted when sick jokes are sent to everyone in the address book.

And almost everyone opens the mail to read at least the first few lines before deciding to go ahead or not.

There could be many reasons behind odd behaviour in the workplace. Foremost could be employees suffering from attention deficit syndrome. But how to deal with irritation overload is a matter of personal choice.

While, one may choose to completely ignore such irritants, other’s who are more affected can choose to confront such behaviour. In any case, the tactic should be to let you work when at work.

What is an absolute no-no is sexual harassment. Zero tolerance should be every company's policy when dealing with it. And even a 'friendly' comment can become a loaded weapon.

Sample this incident:

A male colleague told a longtime female friend of his (who also worked with him) that her rear-end had become too huge and why didn't she do something about it!

She retorted by saying, that she was bound to have put on weight after having kids. He replied by saying, you didn't have them through your rear, did you?

Well, I do know which category this would come in but as is wont to happen, most women would overlook shallow comments like this, even though they were personal.

The bottomline is, your peformance should not suffer because of some attention seeking colleague's behaviour or some inappropriate comment made about you. And dealing with negative gossip in a forthright manner may be the right way to deal with it.

So, how do you deal with office boors and malicious gossips? Ignore, ostracise (if possible) and/or return the favour, with help from coworkers, so that they learn a lesson!