New Delhi: A man approached the Grievance Redressal Cell of the Ministry of Personnel with a broken mixer-grinder. The Minister for Personnel and Grievances intervened to get it replaced.
T Vinod Kumar approached the cell when e-retailor Snapdeal refused to replace his broken mixer-grinder and offered a refund instead.
"We took up the matter with ministry of consumer affairs and ensured that he got a new mixer grinder," Minister of Personnel and Grievances, Jitendra Singh, told CNN news18.
This comes as the Grievance Redressal Cell has been setting new record with a redressal rate of 99%.
The minister has now started calling complainants randomly to check if they are satisfied with the redressal mechanism. But the outreach has landed him in strange situations.
Singh said he has encountered situations where callers disconnect the phone when he introduces himself thinking that a joke is being played on them.
"A retired colonel G Pratap Raju wanted his mother's name included in his father's family pension. He was struggling for four years to get it done. We did it in 4 days but when I called him to give the news, he first disconnected and then wrote a very appreciative note when he realised that the minister was indeed the one who called," Singh said.
A top officer of the Ministry of Personnel said that the maximum complaints come for Ministry of Railways and Department of Communications. "These two departments deal with public the maximum hence greater pendency," the officer said.
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