New Delhi: What could have been a thrill of getting a new hairdo, became a misadventure for Kumkum whose beauty parlour visit turned into a nightmare.
She filed a complaint saying that she had gone semi-bald after getting her hair dyed in a beauty parlour in Shatkti Vihar, where she lives, on April 5, 1998.
The Delhi State Consumer Disputes Redressal Commission has held Sindoor Beauty Parlour and its employee Dhiren responsible for the miseries of Kumkum.
"Besides suffering physical and mental agony she lost half of her hair which she had painstakingly grown for last so many years,' the Commission Bench said.
The Commission Bench comprising Justice J D Kapoor and member Rumnitta Mittal allowed Kumkum’s appeal and asked the parlour owner and its employee Dhiren to compensate her jointly as well as severally.
The Commission rejected the parlour's contention that any person, opting to get hair dyed which is against the natural process, does it at his or her own peril.
Terming the plea as "highly precarious, unacceptable and dubious", the Bench observed, "If there is any risk of such kind in colouring or bleaching the hair as has been suffered by the appellant then the service provider should not have undertaken such a treatment that involved 100 per cent risk."
Kumkum was given Rs 5,000 from the District Consumer Forum but she was not satisfied with the compensation hence, they gave her Rs 50, 000.
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