Nuance Communications, Inc. today announced that Dominos India has now added automated voice ordering capabilities through the phone.
The new Conversational IVR platform is equipped with natural language understanding (NLU) technology, allowing customers to speak their orders naturally to self-serve, eliminating the need to wait on the phone or in physical lines.Also read: Google Upgrades Hangouts; Splits it Into Meet, Chat to Compete With Slack
The Conversational IVR system is now available in English and Hindi for the Delhi and NCR stores. It is aimed at streamlining the customer experience and improving the contact centre efficiency.
The voice ordering system offers a human-like and personalised experience for customers, allowing them to speak naturally in their own words as if they were talking to a Domino’s employee.
Not only does this voice ordering system prevent the frustration of waiting on hold or in store lines for service, but it also allows the employees to focus on other tasks, such as fulfilling orders.Also read: Xiaomi Unveils Smart Shoes With Intel Technology Inside
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