- Call customer service at 1-800-822-6235. Press “0” repeatedly if you want to bypass the robo menu and speak to someone.
- Use Taco Bell’s Contact Us Page to file a complaint or give a compliment online.
- Message the Taco Bell Care team on Twitter at @tacobellcare to get personal help quickly.
Phone
1-800-822-6235 This is the number for Taco Bell’s customer service center. They’re open 24/7, which is actually pretty impressive for a fast food company. The taco industry never sleeps, apparently. If you do want to contact a specific store, use Taco Bell’s store locator tool to get the contact info you need. After you call customer service, press: 1 for questions about Taco Bell locations, nutrition info, or the Taco Bell Foundation 2 for questions about gift cards 3 for questions about Taco Bell’s loyalty program and delivery 4 for questions about the Taco Bell app or your Taco Bell account 5 to talk to someone about your most recent meal Note: You can slam the 0 button repeatedly to just skip the robo menu and jump right into the customer service line.
Online
Use the Contact Us Page for complaints or feedback. Don’t feel like talking to a person? No sweat. This is the best page for you. Click “It was awesome,” “I had an issue,” or “other” at the top of the page under “How was your recent Taco Bell experience?” to pull up the next set of options. Click through each prompt until you reach the details page and type a short explanation of your experience. Then, you’ll be given a few optional sections. You can specify which store you went to if you’d like. You can also provide your info if you want someone to contact you.
Use the Talk to Us Page if you want a response. Enter your personal info at the top and select “email/phone” if you want them to contact you about your experience. Then, enter the restaurant's address. Provide a short explanation of what went wrong (or right) and hit the “submit” button. Someone from Taco Bell should reach out within the next few days if you were filing a complaint.
App
Mobile app: iOs or Google Play If you’ve got an issue with an order you placed in the app, select the “order” tab and select the “help” option. Alternatively, you can select the “Need Help?” at the bottom of the home screen. Then, select “Contact Us” to pull up the complaint/compliment form in the app. If you regularly order Taco Bell and you haven’t downloaded the app, do it! You can get points on every order to earn freebies and fun rewards.
Social Media
Twitter: @tacobellcare If you don’t want to fiddle with any online forms, apps, or phone numbers, hit Taco Bell up on Twitter. They manage a “Taco Bell Cares” account specifically for complaints, compliments, and other customer service issues. Based on their replies, it appears Taco Bell is very responsive on this account, so you shouldn’t be waiting long. Taco Bell also manages another account, @tacobell, but they almost exclusively use that account for memes and arguing with whoever runs Wendy’s Twitter account.
Facebook: Taco Bell Taco Bell treats their Facebook account basically the same way as their jokey meme account on Twitter, but you can certainly try DMing them there if you don’t have access to Twitter. The odds seem good that they’ll respond given their interactivity on their posts.
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