As you are aware, General Motors India recently announced to shut its local sales operation in India and concentrate only on exports. This left many customers and dealers hanging in a dilemma about their future. GM India has updated the progress to Chevrolet car owners and dealers.Click here to know more about the GM India Fiasco!
Here' what Kaher Kazem, President and Managing Director GM India has to say about the recent developments and how they will manage this decision going forward?
"As you know, GM India has committed to honoring all vehicle warranties and to providing service and parts to Chevrolet owners well beyond the warranty period. We are communicating directly with our customers through our call center, direct mail and social media channels.
From tomorrow, we will also communicate via print media outlets, so that if you are a Chevrolet customer you can have peace of mind that you and your vehicle will continue to be supported by Chevrolet.
Chevrolet customers can contact their nearest Chevrolet Service Centre or call Chevrolet’s Customer Assistance at 1-800-3000-8080, email us at [email protected] or visit www.chevrolet.co.in
We have this week begun discussions with our individual dealers about a transition plan that supports them and our customers. We greatly value the strong partnership we have had with our dealers over many years. We are all working to ensure we put our customers at the center of everything we do.
GM India is working directly with our dealers to transition to authorized service outlets and to recognize some of the investments made in dealerships.
We do consider the discussions with individual dealers to be confidential, given their commercial nature. But we will continue to share progress updates, as appropriate."Understand why GM had to shut its shop in India!
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