'No Food, Mismanagement,': Another IndiGo Passenger Shares What Happened Before Pilot Was Slapped

A passenger on board a Delhi-Goa IndiGo flight service, where a fellow passenger allegedly assaulted the captain after a long delay, shared his first-hand experience from the flight and said IndiGo attempted to hide their fault behind the incident.

Sanal Vij, a passenger onboard the flight where the controversy occurred, took to social media and said that IndiGo took advantage and hid all their mismanagement and mistakes in lieu of what the passengers did.

“As a co-passenger, I feel compelled to share my first-hand account of the incident. Before I proceed, it’s crucial to clarify that I do not support violence. I intend to share my experience and shed light on the events,” the passenger wrote on X.

“Boarding commenced around 12:20 PM (after a delay of 5 hours due to bad weather) with approximately 186 passengers, including infants, young children, and elderly individuals. Despite completing boarding by 12:40 PM (approx), the flight doors remained open till 2:50 PM, with ground staff attributing the delay to ATC (air traffic control) not clearing the flight because of the congestion,” he added.

Sharing the experience from the day, Vij added that flight 6E2175, which was scheduled to take off at 7:40 am, departed at 05:35 pm after facing “multiple delays.”

What Happened That Day: IndiGo Passenger Gives Details

“As a co-passenger, I feel compelled to share my first-hand account of the incident. Before I proceed, it’s crucial to clarify that I do not support violence. I intend to share my experience and shed light on the events,” the passenger started the narration of the day by writing.

Vij further added that the boarding commenced around 12:20 PM (after a delay of 5 hours due to bad weather) with approximately 186 passengers, including infants, young children, and elderly individuals.

“Despite completing boarding by 12:40 PM (approx), the flight doors remained open till 2:50 PM, with ground staff attributing the delay to ATC (air traffic control) not clearing the flight because of the congestion,” Vij further wrote.

Vij also said that the pilot announced at 1:30 PM that they were waiting for a crew member and that the flight would depart shortly after which it became evident that ground staff and crew provided “misinformation.”

The passenger also alleged that the crew members were unprofessional as they engaged in lengthy conversations with the ground staff adding that the “multiple requests” from elderly passengers for water were “ignored” as they were “busy in their conversations”.

He also added that the delayed crew member arrived at 2:40 PM (approx) but the plane did not push back for some time even after the doors were shut. This led to inquiries by passengers and even verbal altercations with crew members.

“Around 3:20 PM, the assistant captain came out to address the passengers on the delay when the assault occurred: Violence is unacceptable, but what about Indigo’s mismanagement, unprofessionalism, and 185 passengers stranded without food for hours?” Vij said adding that the food was provided to them after 4:00 PM.