Adobe is the latest company to face questions about its AI policy and how it plans to train its AI systems. Many people criticised the platform for using its terms of service to cheekily mention the fact that their data will indeed be used to train these models.
However, after a massive backlash over the past few days, Adobe has decided to roll back those terms and assured its customers and everyone else that it will never use their data to train AI systems.
The decision was much expected because Adobe started losing many customers who were cancelling their subscription to show their anger against the company’s policies. AI systems need to be trained on existing dataset and for a company like Adobe that mostly comes through its established content catalogue, which belongs to someone else.
AI System But At What Cost
In an ideal world, Adobe should have been clear about its AI data policies from day one, rather than mask it behind lengthy terms of service that most people tend to avoid reading. But the company has been forced to change its stance and strategy which should become an example for any company that plans to dive into the AI world and is hoping to use customer data to train, improve and make it better.
In Adobe’s case, the data training done using customer content was going to be a double-edged sword that has come back to bite it. After all, Adobe is using AI tools that could one day become as effective as the people who develop, design and create items and materials using Adobe products.
While Adobe pledges to never use data for training AI systems, one can never be sure of these companies and take them for their word. The need for a stringent AI policy is getting stronger by the day and until that happens, we will see more cases like these up where the companies will act on such moves only when it gets called out in the public.
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