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A disturbing incident occurred in Bengaluru when an Uber bike rider and his passenger, who had arranged a trip using an app, were seen to be harassed by local autorickshaw drivers. The video went viral and brought attention to the unsettling pattern of harassing customers who choose to take app-based transportation. The user posted a video on July 25, depicting Bengaluru autorickshaw drivers scolding the passenger, grabbing his backpack and insisting that he cancel his ride. According to the user’s caption for the video, the event happened close to the Indiranagar Metro station.
The user in the video can be heard saying, “why are you harassing this person? Let me go, if people want to take an Uber, they will take Uber; if people want to take an auto, they will take an auto; if you want to go to the police station, it’s right here.”
Threats and mistreatment are seen directed against the Uber bike driver and his customer in the video. A few local autorickshaw drivers persisted in demanding that he cancel the ride, and one of them even tried to smack the person who recorded the video. The video stopped abruptly when someone hit his camera.
Getting harassed if we take @Uber_India bikes or Auto, instead of the regular rickshaw. This happened to me in Indiranagar Metro station @BangaloreMirror @BlrCityPolice @blrcitytraffic @TOIBengaluru @TodayBangalore @THBengaluru @Uber_Support @UberIN_Support @Uber_BLR @tdkarnataka pic.twitter.com/yjhMApEBGq— Thomas Simte (@Thomasandwords) July 25, 2024
The user voiced his concerns in the post that followed, saying that these riders experience this on a daily basis. He called for “strict action” to be carried out against the harassing of riders and passengers who use Uber or any other form of transportation apart from bystanders.
I am not exaggerating when I say this happens everyday to these riders. He pulled my bag from behind to get me down the bike. I want strict action against this harassment of passengers and of riders if they take Uber or any other mode of transport other than the bystanders.— Thomas Simte (@Thomasandwords) July 25, 2024
The user, who tagged Indiranagar Police, asked that more traffic cops be stationed close to the metro station. “Autowalas are acting like the boss of the streets,” he claimed.
@indiranagaraps please I request there should be more traffic police near Indiranagar metro station. Autowalas are acting like boss of the streets, as I mentioned in the video passengers will take any mode of transportation of their choice. Why are they harassing.— Thomas Simte (@Thomasandwords) July 25, 2024
The user was swiftly contacted by authorities, who requested that he get in touch with them right away.
Please share your contact number via DM.In case of distress/ emergency situation, dial #Namma 112.— ಬೆಂಗಳೂರು ನಗರ ಪೊಲೀಸ್ BengaluruCityPolice (@BlrCityPolice) July 25, 2024
In an update to the situation, the user mentioned that he filed a report against the persons at Indiranagar police station. The police allegedly told him they would make a formal complaint and asked him to return to the station and the spot for verification.
“I hope something positive happens out of this,” he wrote.
Update on the situation:I filed a complaint against the people in Indiranagar police station. The police said they will file FIR and requested me to visit the station again and the location for verification. I hope something positive happens out of this.— Thomas Simte (@Thomasandwords) July 28, 2024
The tweet also drew the attention of Uber India Support, who stated that such behaviour is “unacceptable.” They requested that the user send a direct message with the details of his journey so that the company’s safety team could get in touch with him.
This is concerning, Thomas. Such behavior is unacceptable, and we prioritize your safety above all else. Kindly send your registered Uber account contact details along with the trip details through Direct Message, and our safety team will contact you shortly. https://t.co/1WqzzOmdKe— Uber India Support (@UberIN_Support) July 25, 2024
The incident prompted a social media discourse with users urging the authorities to take necessary action against the perpetrators.
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