Delhi Lawyer Calls Amazon iPhone Exchange Offer ‘Scam’ In Viral Post

A Delhi-based lawyer recently shared a troubling experience on social media involving an Amazon delivery agent. Mukund P Unny, an advocate on record in the Supreme Court, detailed his ordeal in a thread on X. He had ordered an iPhone 15 from Amazon in exchange for his iPhone 13 on July 21. The next evening, the delivery agent arrived and asked for the OTP to initiate the exchange. Unny shared the OTP and gave his iPhone 13 for the ordered product.

However, the situation took a confusing turn when the delivery agent requested for another OTP, leaving Unny puzzled. “I said I don’t have any other OTP than the one I have given. He stayed there for a few minutes & then called his supervisor,” he added.

After discussing the issue with the supervisor, the agent asked Unny to return the product, claiming that the exchange was “not final.” Unny then himself talked to the supervisor.

“The supervisor tells me that the exchange is done by a different team & requests for the product to be returned,” he added.

Despite Unny’s reluctance to return the product since he had already provided the OTP and the app was also showing that his product had been delivered, the supervisor convinced him to return the product.

“But this supervisor Ashok (8076650306) requested me to return, lest his team will have to make up for the loss. Upon his request and assurance that the product will be “reattempted” the next day, I gave the product to the delivery exec (Vishal 8826421956) after taking the supervisor’s and the delivery exec’s number,” he wrote.

On July 23, Unny raised a complaint with the Amazon Customer Care which assured him a refund if the product was not delivered. When Unny called them again on July 26, he was told to wait until July 31 as the matter “has to be investigated.” But when he called on August 1, he was told that the refund cannot be initiated.

“No fact-finding was done by Amazon in this. Now, we are staring at a loss of Rs. 38000 and a possible scam done by a supervisor, delivery exec and others at Amazon. If they say that the exchange is done, then they can very well see the old phone that I still use with me,” Unny said.

On the same day, Unny received another call from the supervisor who allegedly told him to meet at a specific location to handover his current iPhone. “The phone will be taken and processed and 24 hours later they’ll deliver the new product. Scam?” Unny wrote.

Amazon’s customer care account on X, Amazon help, responded to the thread with an apology, stating, “Sorry to learn about the issue with the refund of the order. We’d like to help you with this. Please reach out to us via DM, and we’ll do our best to assist. Further, please don’t include any personal or account information.”

Unny’s experience drew widespread attention online. One user commented, “Everything metamorphoses into a scam. Thanks for sharing Mukund. Buyer Beware!!!”

Another noted, “if this can happen to a lawyer, ordinary citizens are more vulnerable. unacceptable con from Amazon India.”

Additionally, an individual remarked, “This is happening quite frequently with Amazon.”

The post since being shared online has accumulated over 65,000 views.