Open the Windows Start menu.
Click the Windows icon or press the Windows key on your keyboard. This opens the Windows Start menu. If you're turning on a computer instead, click the lock screen when it loads. You'll see a password field appear.
Click the Power icon.
Click Power Windows Power on the Start menu. A pop-up menu will appear. If you turned on your computer and then clicked the lock screen, this icon will be in the lower-right side of the screen.
Hold down the "Shift" key.
Continue holding down the ⇧ Shift key on your keyboard. You'll need to hold this key down until instructed to release it.
Click "Restart" as you continue holding down Shift.
You will see Restart in the menu. Doing so will restart your computer; since you're holding down ⇧ Shift, your computer will restart into the Advanced Options menu. This process can take anywhere from several seconds to a minute, so make sure that you're still holding down the ⇧ Shift key.
Release the Shift key when you see a blue screen.
This is the Advanced Options menu. Once it the blue screen appears, you can let go of the ⇧ Shift key.
Open the Troubleshoot menu.
Click Troubleshoot. It's an image of a wrench and screwdriver. Doing so will take you to another page.
View your advanced options.
Click Advanced options. This option is near the top of the screen.
Access the command prompt.
Click Command Prompt. You'll find it on the right side of the screen.
Enter your password.
Type your Microsoft account password and click Continue. Once the Command Prompt window opens, you can use Command Prompt as you typically would. You cannot use your computer's PIN to open Command Prompt. Once you're done with Command Prompt, you can click the red X in the top-right corner of the Command Prompt window and then click Continue on the blue screen to restart Windows normally.
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