Man Slams Amul For Sending Worm-Infested Buttermilk, Then Shares Story Of How Company Won His Trust Back

For Gajender Yadav, it was a whirlwind of emotions surrounding his purchase of a carton of Amul high-protein buttermilk. First, it was a nightmare that spurred anger and frustration. For he said his buttermilk was worm-infested in a viral video. And then, gradually, that seemed to have turned into relief, with Yadav detailing his lengthy call with a senior executive of the dairy giant and how it won him back as a customer. He also concluded by saying that he was happy “to report they have taken feedback very positively”.

But the day had started for him on a rather disappointing note. “I am writing to express my deep dissatisfaction after discovering worms in the buttermilk I purchased recently,” he wrote, sharing photos and videos as evidence. Questioning the quality control of Amul, a brand he says he always trusted, Yadav posted a video showing spilled buttermilk and white worms crawling on the carton. He also shared a picture of the rotten buttermilk he received. “Almost half of the packets were opened/torn and buttermilk was already rotten. Extremely bad smell were coming from the buttermilk,” he added, urging Amul to take prompt action.

Also Read: ‘Gross Stuff’: Bengaluru Doctor Finds Oily Liquid in Amul Ice Cream Ordered From Zepto, Shares Pic

He even posted screenshots of an email he sent to Amul, demanding they collect the evidence for testing. “I don’t want any false accusation from @Amul_Coop later.”

Take a Look:

In an update, Yadav mentioned that Amul had apologised for the incident. He added that Amul Kanpur was sending someone to resolve the issue and promised a refund. Though they offered to replace the product, Yadav declined and was asked to dispose of the infested boxes.

In another update, he received a call from Amul’s Gujarat Head Office. “They are SORRY FOR THE INCIDENT. They have checked the timeline & as per them…..this happened because of delay from their logistics team/partner. They have assured me that they are taking this incident very seriously,” he shared.

In his concluding remarks, Yadav advised Amul to ensure dairy products are delivered within three days, emphasising that delays harm the brand’s reputation. Amul promised to pass on the feedback and work on it.

Also Read: Customer Finds ‘Live’ Worm in Kulfi Falooda Brought From Lucknow’s Lulu Mall, Video Goes Viral

His post soon went viral, drawing shocked reactions from the public.

‘Amul Managed To Win Me As…’: Customer Shares Final Update

But then, Yadav’s story was to have a happy ending. After informing that he received a call from Amul Head Office, he shared a final update in a post on X and wrote, “Amul managed to win me as a customer again. Replacement received within 24 hours in top condition. Had a very long call with their senior. Few feedback given from my side.”

Yadav further mentioned the feedback he gave:

• Their developer should add an estimated delivery time as soon as the customer enters the pin code
• Dairy products should be delivered within 3-4 max days
• No point of making an excellent drink if it reaches 2 customer in unusable condition. It only harms the name of Amul
• If possible try to add cold storage in the logistics
• If they can send me a replacement this fast so, they can definitely send to their customers. Try to resolve customer problem
• Don’t take orders if they need more delivery time

“Happy to report they have taken feedback very positively and things they shared with me,” he wrote, adding, “From the bottom of my heart…Thank u very much for standing by us. We managed to send strong feedback…..Because of you guys. I am so grateful to the beautiful people of X.”